FAQ
Our Services
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Do you sell new equipmentYes. We source from several major distribution channels to get you the best pricing and quality equipment possible. We have sold over 7 million dollars in equipment to our clients.
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Do you sell used computers?Yes. Please contact us for current inventory of used equipment, which generally includes desktops and servers. Our used inventory changes quickly, so please check back often or let us know if we can be on the lookout for you!
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Can you help me over the phone?Of course! Telephone and remote support is billable in half hour increments at our regular rate, and many problems can be resolved immediately this way.
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Can you send the same technician each time?Our goal is to deliver the highest quality of service to our clients, as quickly as possible. As such, we cannot guarantee that the same technician always will be assigned to your requests. We share a unified ticketing system where all issues are managed and allocated. If you’re particularly fond of one of our technicians, please let us know - we’d love to hear what he/she is doing right.
Technical Questions
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How do I avoid getting a virus?Securing your computer against viruses is easier than you may think!
- Install Anti-Virus/Malware Software.
- Keep Your Anti-Virus Software Up to Date.
- Run Regularly Scheduled Scans with Your Anti-Virus Software.
- Keep your operating system up to date with the latest security patches and software updates.
- Secure Your Network with a Unified Threat Management firewall.
- Think Before You Click.
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How can I make my computer faster?Many people struggle with slower machines. Computers/Laptops start to slow down as they get older and clogged up with unused software and other not needed files. Even laptops with the fastest processors can start to run slow over time. However, that doesn’t necessarily mean you need to replace your machine with a new one. We can help you speed up your computer nearly to its full speed a lot easier than you think with few easy maintenance steps or inexpensive upgrades.
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Is it safe to use public Wi-Fi?Most of us put a lot of effort into finding free Wi-Fi, but free public Wi-Fi networks suffer from several problems, primarily that it’s very insecure. Even if a Wi-Fi network has a password, other people on the network could see what you’re doing, or if they were so inclined steal personal information and passwords. Luckily, there’s a lot you can do to stay safe: make sure sharing is turned off on your computer, use HTTPS whenever possible, and run your traffic through a VPN.
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How do I set my active work hours in windows 10?To prevent updates from happening during work hours:
- Click the Windows Start Menu
- Open the Settings app
- Select Update & Security > Windows Update
- Select Change Active Hours.
Still Have Questions?
Call us / Email us and we'll be happy to help you!